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RefPay LLC, DBA ArbiterPayTM, 126 W Sego Lily Drive Suite #190, Sandy, UT 84070

FAQ

View frequently asked questions for:

Sports Officials

How much does ArbiterPayTM Cost?

ArbiterPayTM is FREE for Sports Officials. There are no monthly account fees, setup fees or hidden charges. Officials can select optional upgrades that have minimal costs but no upgrades are required to receive payments through ArbiterPayTM.

Effective Apr 1, 2010 Officials no longer have any restrictions on the number of transfers they can make to their Bank Account or ArbiterPayTM Debit Card. Officials who desire to receive payment by check will continue to be assessed a reasonable transaction charge. Minor accounts will no longer be offered as part of the ArbiterPayTM suite of products.

If your service is FREE, how does ArbiterPayTM make money?

The league, school or association you officiate for is assessed a per transaction charge each time a payment is credited to your ArbiterPayTM account.

Who sends my 1099 at year's end?

ArbiterPayTM provides a tax reporting tool that schools, leagues and associations may utilize if they choose. At year's end, Groups process tax forms and you will get notified a new 1099 has been placed in your personal tax folder inside ArbiterPayTM. Groups who choose not to utilize the ArbiterPayTM tax module will continue to send 1099's as they always have.

Are all payments paid through ArbiterPayTM combined into one 1099 at year's end?

Payments are NOT combined with other payments made by different schools, conferences or associations with a separate Tax ID when ArbiterPayTM clients continue to issue their own 1099s. Over 75% of ArbiterPayTM clients fall into this category. Schools/conferences can require that ArbiterPayTM issue their 1099s. Payment totals for 1099s are combined for those clients that choose this option.

How does ArbiterPayTM work?

To learn how ArbiterPayTM works for a Sport Official, Paying Administrators or Associations visit the home page under the How it Works link.

Am I required to have a ArbiterPayTM debit card?

Attaching a debit card to your ArbiterPayTM account is completely optional. To access your money instantly a ArbiterPayTM debit card is the only mechanism that provides the framework to give you instant access. Otherwise, you have the option to transfer funds by EFT (Direct Deposit) to your bank or you can request a physical check be mailed to your home.

How come I can't access my account immediately after I sign up?

After registering for an account you will receive a message notifying you that access will take up to 24 hours before you can access the system. ArbiterPayTM operates under very strict government regulated guidelines. Those guidelines require us to verify information provided on the applications submitted. If you register after hours or on the weekend, you will be contacted the next business day with your login information. After the initial setup you'll be able to access you account any time you want 24 hours a day, 7 days a week, 365 days a year.

Can I set my own username and password?

Yes – we strongly recommend using your e-mail address as your username. If you need to change your e-mail address, see the instructions in the Quick Start Guide.

How am I protected?

ArbiterPayTM takes privacy and security very seriously. ArbiterPayTM is designed to protect all parties. Our Privacy Policy is TRUSTe certified and the website is secured by 256 bit encryption and GeoTrust. All ArbiterPayTM funds are held in escrow and managed by a Trust Bank and are never in the possession of ArbiterPayTM management or employees. Best of all, ArbiterPayTM is majority owned by the NCAA, a company you can rely on.

Why do you need my social security number?

Your social security number is required for income tax reporting purposes. ArbiterPay takes privacy and the protection of your personal information very seriously. Every precaution is taken to ensure information transmitted over the Internet is encrypted and secure. If a breach of Security were to ever occur, ArbiterPayTM carries the appropriate insurance and bonding to ensure all parties would be made whole.

Who can register for a ArbiterPayTM account?

Any Sports Official, Referee, Umpire, Judge, Arbiter or Sport Support Personnel can register for a ArbiterPayTM account. Anyone who prepares, facilitates or cleans up after a sporting event is eligible to be paid through the ArbiterPayTM system.

Is there a user manual for sports officials?

The ArbiterPayTM system is extremely easy to learn and use. Any Sports Official can access the Quick Start manual that will answer almost any question by visiting the Forms link on the Contact tab. You can reference the guide as needed or send an internal message to our customer support line for any additional help.

What are the age restrictions for ArbiterPayTM account holders?

There are no age restrictions for someone to use the ArbiterPayTM Payment Network. Young and experienced officials alike can enjoy the benefits of being paid in a fast, easy and secure manner.

I work for multiple Associations or Schools; can they all pay my same ArbiterPayTM account?

Absolutely! The days of getting 15 checks from 15 different associations or schools are over. One ArbiterPayTM account is all you need to be paid by multiple groups.

Is my money FDIC insured?

Yes - protecting clients' funds is of vital importance to ArbiterPayTM. As your agent, we place your funds in a pooled escrow account at an unaffiliated FDIC-insured trust bank(s) or savings institution(s), which is eligible for pass-through FDIC insurance coverage. Your balance placed at the bank is subject to FDIC pass-through deposit insurance coverage, along with any other deposits you hold at that bank, up to a total of $250,000.

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Paying Administrators/Associations

How much does ArbiterPayTM Cost?

ArbiterPayTM transaction costs are based upon the dollar amount being paid to Officials. In most cases, transaction costs are lower than the actual cost of issuing a physical check.

Which Payor account is right for my group?

Accounts are designed to give higher volume users a discount for network utilization. Large groups will find paying a monthly fee means significant savings because of lower per item transaction costs. Small groups will find value in accounts that have little or no monthly fee.

Are there hidden charges?

We don't believe in hidden fees. Our pricing is fair, open and set in such a way that a long term mutually beneficial relationship can be created for all who opt to use our service.

Does my Association have to sign a lengthy contract?

ArbiterPayTM does NOT require a time specific contractual agreement to use the payment network. Requirements to use the system are found in the user agreement. You can stop processing payments through the network at anytime without cost or obligation. We're very confident you'll find substantial value in our offerings that we don't feel any need to “lock you in.”

How does ArbiterPayTM work?

To learn how ArbiterPayTM works for a Sport Official, Paying Administrators or Associations visit the home page under the How it Works link.

How are my Officials and Association protected?

ArbiterPayTM takes privacy and security very seriously. ArbiterPayTM is designed to protect all parties. Our Privacy Policy is TRUSTe certified and the website is secured by 256 bit encryption and GeoTrust. All ArbiterPayTM funds are held in escrow and managed by a Trust Bank and are never in the possession of ArbiterPayTM management or employees. Best of all, ArbiterPayTM is majority owned by the NCAA, a company you can rely on.

Are my associations/leagues funds FDIC insured?

Yes - protecting client's funds is of vital importance to ArbiterPayTM. As your agent, we place your funds in a pooled escrow account at an unaffiliated FDIC-insured trust bank(s) or savings institution(s), which are eligible for pass-through FDIC insurance coverage. Your balance placed at the bank is subject to FDIC pass-through deposit insurance coverage, along with any other deposits you hold at that bank, up to a total of $250,000.

Who can register for a ArbiterPayTM account?

Any Sports Official, Referee, Umpire, Judge, Arbiter or Sport Support Personnel can register for a ArbiterPayTM account. Anyone who help prepares, facilitates or cleans up after a sporting event is eligible to be paid through the ArbiterPayTM system.

What are the age restrictions for ArbiterPayTM account holders?

There are no age restrictions for someone to use the ArbiterPayTM Payment Network. Young and Old Officials alike can enjoy the benefits of being paid in a fast, easy and secure manner.

How much does product support costs?

ArbiterPayTM does not charge Payers for product support calls. Support hours and contact information can be found on the Contact Tab. To avoid excessive staffing costs we've created an internal messaging system that allows you to communicate directly with our staff for non urgent issues. The quickest way for you to resolve any problem that may arise is through the online messaging system. You'll have access to the system after you login to your account.

Can I have a ArbiterPayTM account for each of the sports I pay Officials for?

Yes. You can have multiple ArbiterPayTM accounts all under the same username. This allows you to keep money used to pay Basketball Officials separate from money used to pay Soccer Officials etc. Paying different Sport Officials all from the same account works great as well. You can structure the system however it works for you.

Who sends 1099's at year end?

ArbiterPayTM provides a tax reporting tool that schools, leagues and associations may utilize if they choose. At year's end, Groups who use the tax module create a report that calculates all payments made to individual Officials. A 1099 is then generated and placed inside each Officials personal tax folder inside ArbiterPayTM. Groups who choose not to utilize the ArbiterPayTM tax module will continue to send 1099's as they always have.

Are all payments paid through ArbiterPayTM combined into one 1099 at year's end?

All Payments made through ArbiterPayTM are recorded on a Tax ID to Tax ID basis. Payments are NOT combined with other payments made by different schools, leagues or associations with a separate Tax ID.

Can I talk to a live person if I'm having trouble with my ArbiterPayTM account?

Yes our support hours are listed on the Contact Page. We are closed all federal holidays. To avoid excessive staffing costs we've created an internal messaging system that allows you to communicate directly with our staff. The quickest way for you to resolve any problem that may arise is through the online messaging system, but you're welcome to call at anytime during regular business hours.

Is there a User Manual for Paying Administrators?

The ArbiterPayTM system is extremely easy to learn and use. Every Paying Administrator will be given a Quick Start manual that will answer almost any question. You can reference the guide as needed or call our customer support line for any additional help.

Does your system integrate with my assigning and/or scheduling software?

ArbiterPayTM is currently integrated with the ArbiterSports assigning tool and actively working to integrate with 3 other assigning solutions. We welcome any potential integration that will be beneficial to our users. If you have specific software you'd like to see integrated with ArbiterPayTM, please send us an e-mail, as we value your opinion. Additionally, if you have a suggestion on how we can improve our product to better meet your needs, please share it with us and we'll do our best to make it happen.

Do I have to use specific assigning software to make payments through ArbiterPayTM?

No, we believe there is great value in using an assigning solution that is fully integrated with ArbiterPayTM, but ArbiterPayTM can be used as a standalone solution to make payments.

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Schools/Municipalities

How much does ArbiterPayTM Cost?

ArbiterPayTM transaction costs are based upon the dollar amount being paid to Officials. In most cases, transaction costs are lower than the actual cost of issuing a physical check.

Are there hidden charges?

We don't believe in hidden fees. Our pricing is fair, open and set in such a way that a long term mutually beneficial relationship can be created for all who choose to use our service.

Does my School have to sign a lengthy contract?

ArbiterPayTM does NOT require a time specific contractual agreement to use the payment network. Requirements to use the system are found in the user agreement. You can stop processing payments through the network at anytime without cost or obligation. We're very confident you'll find substantial value in our offerings that we don't feel any need to “lock you in.”

How does ArbiterPayTM work?

To learn how ArbiterPayTM works for a School visit the home page under the How it Works link.

How is my School protected?

ArbiterPayTM takes privacy and security very seriously. ArbiterPayTM is designed to protect all parties. Our Privacy Policy is TRUSTe certified and the website is secured by 256 bit encryption and GeoTrust. All ArbiterPayTM funds are held in escrow and managed by a Trust Bank and are never in the possession of ArbiterPayTM management or employees. Best of all, ArbiterPayTM is majority owned by the NCAA, a company you can rely on.

Are my Schools funds FDIC insured?

Yes - protecting client's funds is of vital importance to ArbiterPayTM. As your agent, we place your funds in a pooled escrow account at an unaffiliated FDIC-insured trust bank(s) or savings institution(s), which are eligible for pass-through FDIC insurance coverage. Your balance placed at the bank is subject to FDIC pass-through deposit insurance coverage, along with any other deposits you hold at that bank, up to a total of $250,000.

Who can register for a ArbiterPayTM account?

Any Sports Official, Referee, Umpire, Judge, Arbiter or Sport Support Personnel can register for a ArbiterPayTM account. Anyone who help prepares, facilitates or cleans up after a sporting event is eligible to be paid through the ArbiterPayTM system.

What are the age restrictions for ArbiterPayTM account holders?

There are no age restrictions for someone to use the ArbiterPayTM Payment Network. Young and old Officials alike can enjoy the benefits of being paid in a fast, easy and secure manner.

How much does product support cost?

ArbiterPayTM does not charge Payers for product support calls. Support hours and contact information can be found on the Contact Tab. To avoid excessive staffing costs we've created an internal messaging system that allows you to communicate directly with our staff for non-urgent issues.

The quickest way for you to resolve any problem that may arise is through the online messaging system. You'll have access to the system after you login to your account.

Can I have a separate ArbiterPayTM account for each of the sports I pay for?

Yes. You can have multiple ArbiterPayTM accounts all under the same username. This allows you to keep money used to pay Basketball Officials separate from money used to pay Soccer Officials etc. Paying different Sport Officials all from the same account works great as well. You can structure the system however it works for you.

Who sends 1099's at year end?

ArbiterPayTM provides a tax reporting tool that schools, leagues and associations may utilize if they choose. At year's end, Schools who use the tax module create a report that calculates all payments made to individual Officials. A 1099 is then generated and placed inside each Officials personal tax folder inside ArbiterPayTM. Groups who choose not to utilize the ArbiterPayTM tax module will continue to send 1099's as they always have.

Are all payments paid through ArbiterPayTM combined into one 1099 at year's end?

All Payments made through ArbiterPayTM are recorded on a Tax ID to Tax ID basis. Payments are combined with other payments from the same Tax ID number NOT other Tax ID numbers. School Districts who have multiple Schools operating under the same Tax ID number can easily get a combined district total of all payments to one Official regardless of where the Official works within the district. Tax compliance has never been easier!

Who collects W-9's?

The ArbiterPayTM platform stores a W9 for each Official in the system. When payments are made by a School to an Official our system checks to see if a copy of that Officials W9 is stored in your Schools individual tax folder inside ArbiterPayTM. If no copy is found, the system automatically places a copy of the Officials W9 in your folder. All W9's are stored digitally in one place so the next audit is a breeze. Once again, tax compliance has never been easier!

Can someone from the District Office audit my ArbiterPayTM account?

Yes – ArbiterPay's platform allows for an Auditor account to be set up so all transactions at a School level are transparent at the District Level.

Can I talk to a live person if I'm having trouble with my ArbiterPayTM account?

Yes our support hours are listed on the Contact Page. We are closed all federal holidays. To avoid excessive staffing costs we've created an internal messaging system that allows you to communicate directly with our staff. The quickest way for you to resolve any problem that may arise is through the online messaging system, but you're welcome to call at anytime during regular business hours.

Is there a User Manual for Schools?

The ArbiterPayTM system is extremely easy to learn and use. Every Payer is given a Quick Start manual that will answer almost any question. You can reference the guide as needed or call our customer support line for any additional help.

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Charts

Debit Card Transaction Schedule

Request DayRequest TimeAvailable On Card
Monday
Before 3:00 PM EST
After 3:00 PM EST
Tuesday 4:00 AM EST
Wednesday 4:00 AM EST
Tuesday
Before 3:00 PM EST
After 3:00 PM EST
Wednesday 4:00 AM EST
Thursday 4:00 AM EST
Wednesday
Before 3:00 PM EST
After 3:00 PM EST
Thursday 4:00 AM EST
Friday 4:00 AM EST
Thursday
Before 3:00 PM EST
After 3:00 PM EST
Friday 4:00 AM EST
Monday 4:00 AM EST
Friday
Before 3:00 PM EST
After 3:00 PM EST
Monday 4:00 AM EST
Tuesday 4:00 AM EST
Saturday / Sunday Anytime Tuesday 4:00 AM EST
  • Moving funds onto a ArbiterPayTM debit card can be done an unlimited number of times for free.
  • Users who run card transactions as signature purchases will avoid transaction fees.
  • Requests received on the weekend or federal holidays will be processed the next business day.
  • Debit card customer service information can be found on the back of a ArbiterPayTM MasterCard® debit card.

Check by Mail Transaction Schedule

Request DayRequest TimeCheck Processed On
Monday - Friday
Before 3:00 PM EST
After 3:00 PM EST
Same Day
Next Business Day
Saturday / Sunday Anytime Monday
  • Checks exceeding $2500 require 2 signatures and will have one additional processing day.
  • Check requests received on the weekend federal holidays will be processed the next business day.
  • Check are mailed 1 to 2 days after they are processed.
  • Fees apply for stop payments but only after 21 days from check processing date.
  • All check by mail requests are assessed a reasonable processing fee.

EFT Transaction Schedule

Request DayRequest TimePosts On Or Before
Monday
Before 3:00 PM EST
After 3:00 PM EST
Wednesday 11:59 PM EST
Thursday 11:59 PM EST
Tuesday
Before 3:00 PM EST
After 3:00 PM EST
Thursday 11:59 PM EST
Friday 11:59 PM EST
Wednesday
Before 3:00 PM EST
After 3:00 PM EST
Friday 11:59 PM EST
Monday 11:59 PM EST
Thursday
Before 3:00 PM EST
After 3:00 PM EST
Monday 11:59 PM EST
Tuesday 11:59 PM EST
Friday
Before 3:00 PM EST
After 3:00 PM EST
Tuesday 11:59 PM EST
Wednesday 11:59 PM EST
Saturday / Sunday Anytime Wednesday 11:59 PM EST
  • Funds will credit to bank within 1-3 business days. Chart specifies worse case posting times.
  • Any transfer returned because of incorrect routing number or account number will be assessed an ACH return fee.
  • Requests received on the weekend or federal holidays will be processed the next business day.

Upload Funds Transaction Schedule

Request DayRequest TimePosts On Or Before
Monday
Before 3:00 PM EST
After 3:00 PM EST
Thursday 2:00 PM EST
Friday 2:00 PM EST
Tuesday
Before 3:00 PM EST
After 3:00 PM EST
Friday 2:00 PM EST
Monday 2:00 PM EST
Wednesday
Before 3:00 PM EST
After 3:00 PM EST
Monday 2:00 PM EST
Tuesday 2:00 PM EST
Thursday
Before 3:00 PM EST
After 3:00 PM EST
Tuesday 2:00 PM EST
Wednesday 2:00 PM EST
Friday
Before 3:00 PM EST
After 3:00 PM EST
Wednesday 2:00 PM EST
Thursday 2:00 PM EST
Saturday
Before 3:00 PM EST
After 3:00 PM EST
Thursday 2:00 PM EST
Friday 2:00 PM EST
Sunday
Before 3:00 PM EST
After 3:00 PM EST
Thursday 2:00 PM EST
Friday 2:00 PM EST
  • Early release of funds can only be approved by the ArbiterPayTM administrator OAC and users will be assessed an early release fee of 0.5%.
  • Any transactions returned because of incorrect routing number or account number will be assessed an ACH return fee.
  • Any transactions returned because of non-sufficient funds will be assessed an NSF return fee.
  • Maximum upload amount is $400,000 per transaction.

Testimonials

"I would estimate that our move to Ref Pay has saved me at least fifteen hours per month just by not having to write checks. Additionally, RefPay's extensive documentation that we (and our officials) now have with respect to games that they have been paid for is a tremendous time savings. Each official can look in the system and see precisely which games he/she has been paid for. Our complaints about officials not being paid for games worked have virtually been eliminated."

- S. Salm

Posted By 9Rcorp Sports Officials

"Our organization provides over 300 officials for 7 different sports every year. Before RefPay it would take us days to complete our monthly payroll process. The payroll process was costing us valuable time and revenue. Since we found RefPay payroll literally takes us minutes not days. Our officials love RefPay because they have access to their funds so much faster than any other payroll method we have tried. The people at RefPay made sure the transition to their service went smoothly. RefPay is hands down the best way to handle payroll for officials. I wish I found it years ago!"

- D. Reagan

Posted By HVBOA Treasurer

"I am very pleasantly surprised at how much we were able to get accomplished in one week since the Association formally approved the use of RefPay. I think a lot of people expected me to have problems and end up having to write checks but you made all the difference in getting this working quickly. I am very pleased with RefPay.."

- J. Kirkpatrick

Posted By Sport Official

"Gotta tell ya, you guys are good!"

- R. Ontiveros

Posted By High School AD

"Enjoying our referees much more now that it's easy to pay them."

- J. Hall

Posted By CASRA Treasurer

"CASRA has found that switching to RefPay from paying by check and with cash at tournaments has substantially improved our ability to service clients and pay referees. For an organization with almost 2,000 referees and 24,000 games assigned, the time and expense of printing checks, stuffing envelopes and mailing have been substantially reduced. After some initial resistance (change is always hard), CASRA's referees really like the RefPay system. They get paid more often. The RefPay system represents a great improvement, and we would heartedly recommend it to any large or small official's organization or other payer."

- J. More

Posted by UHSAA

"This is our 2nd year of using the RefPay program and the feedback from both officials and schools has been very positive. The time and money savings in not having to write out checks have been tremendous and the convenience to use is very easy. The officials like the protection they receive of their personal information and how convenient it is to track the payment of games they have officiated. I fully endorse this program and it was a long time coming"

- M. Petty

Posted By PTW

"PTW is an advocate for Refpay.com. They are professional, attentive to details and just wonderful to work with. We can't say enough good things about them."

- K. Park

Posted by JSS

"Refpay continues to work well"

- J. Jorgensen

Posted By Conference USA

"RefPay allows me to be more efficient and timely in processing payments for the officials and the service I receive is outstanding."

- C. Gibson

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